Customer Experience

7 Ways to Create a Soothing CX
Matthew Larson
Senior Director of Client Experience, Optum

How to Improve the Efficiency of Your CX Program
Stacy Justino
Director of Customer Happiness, Wistia

Customer Engagement During Times of Crisis
Maranda Ann
Senior Vice President- Customer Success and People Operations, Swiftly, Inc.

Importance of Customer Centricity
Anika Tannebaum
Customer Centricity & Leadership Expert

How to measure Customer Success Performance Index™
Andreas Knoefel
Management Consultant & Inventor of the Customer Success Performance Index™

Customer Success Culture
David Sakamoto
VP - Customer Success, GitLab Inc.

How Does Customer Success Make Your Company More Money
Julie Wu
Director, Customer Success, Bitly

How to leverage NPS to build advocacy
Irit Eizips
Chief Customer Officer & CEO, CSM Practice

Difference Between Measuring Your NPS vs. Using The Net Promoter System
Rob Markey
Partner, Bain & Company

How do Videos Help Build Trust with Customers
Stacy Justino
Director of Customer Happiness, Wistia

Importance Of Customer Feedback For Product-led Growth
David (Dudi) Rubinstein
Head of Customer Success and Services, Craft.io

Designing A Fail-proof Closed Loop Feedback Process
Annette Franz
Founder & CEO, CX Journey

How to Make Customer Surveys More Meaningful
Alex Mead
Director of Customer Success, Silah Gulf

How to Manage Social Customer Support
Kristy Traill
Vice President Client Advocacy, Yext

How to Start your NPS Program
Maranda Ann
Vice President Customer Success, Swiftly, Inc.

How Little Wows Add Up to a Big Sale
Dennis Snow
President, Snow

Difference between Customer Marketing & Customer Advocacy
Ari Hoffman
Director of Customer Advocacy, Coveo

Most Valuable Contributor for Delivering Great Customer Experience
Rajat Chawla
CEO, Koyopo

How to Earn a Perfect Satisfaction Score
Shep Hyken
Founder at Shepard Presentations