ZOOM
ZOOM helps customers align the contact center with strategic organization goals of increased revenue and decreased customer attrition. Their software captures the true sentiment of customer experiences, providing a true north to guide contact centers in the analysis of people, processes, technologies and assets. To date ZOOM has helped over 2200 customers and partners worldwide, ranging from sub-100 agent contact centers to brands like Amerigas, IBM, Homecredit, Finansbank, Tata Sky, Generali, Allianz, and Vodafone-----→
Headquarter
Franklin, TN
Business type
B2B
Type
Privately Held
Employee size
51-200
Founded
1999
Net Promoter Score Benchmark
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Net Promoter Score (NPS)
NPS Software helps you identify your loyal customers & their willingness to recommend your brand. Find out your NPS score with SurveySparrow, today!
What is Net Promoter Score (NPS)
A beginner's guide that'll help you understand why Net Promoter Score (NPS) is crucial to your business
Net Promoter Score Calculator
Ever wondered how loyal your customers are to your brand? And how likely are they to recommend you to a friend/colleague? Well, the Net Promoter Score is the finest metric that helps you gauge customer loyalty by leveraging the power of customer referrals and recommendations.
NPS is not just a metric. It is a journey.
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