2025 NPS Benchmarks Report
Crack the code to customer loyalty and faster growth
Struggling with churn? Discover how leading brands use NPS insights to turn customers into lifelong advocates.

See how your brand
stacks upDrop your score and get your standing right now!
Enter your NPS Score

10,000+
Responses Analyzed

15+
Industries Covered

4
Regions Benchmarked
What's Inside?
Discover how your NPS stacks up against peers across different industries and regions. Identify where you’re outperforming — or where there’s room to catch up.


Discover how your NPS stacks up against peers across different industries and regions. Identify where you’re outperforming — or where there’s room to catch up.

Access the 2025
NPS Benchmarks ReportGet Insights nowJoin hundreds of businesses leveraging these insights to lead in 2025
SD
We use SurveySparrow for our client’s NPS and CSAT surveys, and it's been a great experience so far. The ease of access and user-friendly interface make it a breeze to use. Their customer service has been incredibly responsive and quick to resolve any queries we have.
Suraj Dandekar
Chief of Staff - CS, Asia, Capillary Technologies
NR
We use SurveySparrow to collect NPS® scores. Excellent support with a helpful and quickly responsive team. The platform offers powerful functionality and is easy to use. Overall, we loved it.
Nathan Reoch
Digital Manager, ACL Industrial Technology
YT
We use SurveySparrow for customer check-ins, NPS®/CSAT surveys, and in-depth research. Its flexibility helps us understand customer sentiments effortlessly. Easy integration with tools like Salesforce enhances our view of the customer journey. Plus, their excellent support makes using the tool a breeze.
Yaron Tsor
Product Operations Manager, MEWS
SU
We rely on SurveySparrow for our company's NPS® surveys across various verticals. It serves as our survey gatekeeper, managing requests from different departments to end users. The NPS®-specific survey types, and detailed reports are impeccable. The exceptional support team ensures prompt issue resolution. Looking forward to achieving more with SurveySparrow.
Suhaida
Customer Experience, Assistant Manager, SOCAR Mobility Malaysia
CT
We use SurveySparrow for client feedback, specifically NPS surveys. Since implementing the platform, I have been able to create bespoke reports and detailed NPS reports to share internally, enhancing our feedback processes significantly. The customer success team is incredibly friendly and always eager to help, constantly suggesting additional features that might benefit our team. This level of support has made our overall experience with SurveySparrow exceptionally positive.
Calum Totton
Customer Success Manager, Lumina Intelligence
Why NPS benchmarking matters
Outperform your competitors
Brands with high NPS grow 2x faster. Find out where you stand and take the lead.
Turn feedback into action
Identify churn risks, optimize experiences, and improve retention with data-backed insights.
Boost revenue and loyalty
Higher NPS means stronger retention, higher CLV, and more referrals fueling business growth.

You’re one-step away from knowing exactly where you stand.
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