Track every conversation
See what customers said, the follow-up questions Echo asked, and the real reason behind every response.
Clarify customer feedback and act in real time
Rated 4.5 (2k+ reviews)
Rated 4.5 (2k+ reviews)
Your conversational AI agent that asks the right follow-ups to clarify the real issue and acts while the customer is still there.
Your conversational feedback agent that:
Engages customers through natural, human-like conversations. Making it easier for them to share feedback.
What was the reason for your low score?
Checkout.
Follows up to understand what customers really mean to turn vague responses into clear, actionable feedback.
Got it. Was it slow, confusing, or did the payment fail?
My card kept getting declined.
Triggers right action when it matters, helping you close the feedback loop in real time.
That's on us. Let me connect you with our payments team right away.
Payments specialist joined
Try live demos. See how each conversation uncovers clarity.
I talk to guests during and after their stay to understand what shaped their experience and notify the right teams to improve guest experience.
Understand what customers really mean.
Get to the root cause faster.
Resolve issues before the conversation ends.
Heard and understood in real time.
Others
echoAnswers without the context behind them.
Issues raised with no clear resolution.
Frustrated customers leave without being heard.
Customer still unheard and dissatisfied
Understand what customers really mean.
Get to the root cause faster.
Resolve issues before the conversation ends.
Heard and understood in real time.
Get complete visibility into customer feedback, follow-up conversations, and every action taken—all in one unified view.
See what customers said, the follow-up questions Echo asked, and the real reason behind every response.
Track tickets, human handoffs, refunds, bookings, and every workflow Echo triggered.
Set your goals, focus areas, and follow-up questions. Get started in minutes.
Upload your knowledge base and guidelines
Pick your channels: web widgets, WhatsApp, SMS, email, and more.
Your numbers, not ours
Assumes 1 in 10 unhappy customers gets a follow-up today, and 1 in 4 ignored ones eventually churns.
unhappy customers go unanswered every month
≈ $20.4M of revenue at risk a year
Your data and your customers' information are protected with industry-leading security standards.
Our agents are goal-oriented and action-focused. Unlike basic chatbots that just answer questions, Echo agents listen to understand intent, ask follow-up questions when needed, and take real actions like booking appointments, creating tickets, or updating your CRM: all in real time.
