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Moments: Using Small WOWs to Create Emotional Connections with Customers
48 minutes
Speakers
Adam Toporek
Customer Service Expert, Speaker and Author
Customer experience is a collection of moments, of every interaction your customer had with your brand and that keeps the customer journey seamless.
The trick is, these moments are not created equal, and some demands more attention than the others.Want to know the secrets that only a few customer experience practitioners reveal?
Join our webinar with Customer service expert Adam Toporek where he unveils the significance of building an emotional connection with your customers and how strategically designed 'Wow' moments can impact the customer journey.
Key Highlights
- The science behind customer emotion and experience
- How even a small WOW can create an emotional impact
- How to create WOW moments that are simple and scalable
- ‘Ask the Expert‘ Q&A session
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