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Speakers
Sujith Balakrishnan
Lead - Presales
Sample Company
Lead - Presales
Sample Company
Watch Sujith Balakrishnan, Lead – Presales at SurveySparrow, share his knowledge on how to use automation of response management with workflows to deliver a personalized experience.
Topics covered in this session:
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5 Steps to Create a Successful Customer Experience (CX).
What an ex-rockbander can teach about Rockstar Customer Experience.
See how stagecraft tactics—showmanship, audience rituals, surprise activations, and storytelling—can be applied to CX design to create captivating, stage- worthy experiences that leave lasting impressions.
Make Customer Experience Your Go-to Marketing Strategy.
Discover how to leverage CX as a marketing channel with feedback - driven storytelling, user- generated content, social proof widgets, and referral incentives—fueling word - of - mouth, boosting acquisition, and turning customers into advocates.
