Ever feel like juggling customer expectations is like trying to herd cats? We get it. Luckily, we’re living in an age where tools exist to dive into the minds of your customers and truly understand what they want. One such tool is Feedier.
But what if Feedier isn’t quite your cup of tea? No worries! In this article, we’re also exploring some fantastic Feedier alternatives if you need a better customer experience management solution for your needs.
What is Feedier?
While relatively new, Feedier is one of the best feedback management platforms. They offer end-to-end solutions that helps you understand your B2B customers. By centralizing feedback and gaining valuable insights, you can easily improve your customer experience.
Top Features of Feedier:
- You can create and automate surveys with 16+ types of questions.
- View all the feedback gathered in a single place, making it easy to identify trends and patterns.
- Feedier automatically imports customer feedback from multiple review sites where real-time reports are created using it.
- Its Text Analysis NLP solution analyzes unstructured data and gathers insights immediately.
- Feedier’s plug-and-play integration allows you to connect with your existing platforms so that you can get useful feedback immediately.
- Collects feedback during key moments in the customer journey.
- You can even connect your Google Business Account to Feedier. It will do sentiment analysis on all of your Google Reviews and give back accurate insights.
Let’s look at some of the alternatives that you can check out if you want to improve your customer experience.
Top 8 Feedier Alternatives For 2024
#1. SurveySparrow:
One of the best customer experience management platforms in the market, SurveySparrow comes with power-packed features and functionalities. The platform can even track performance across devices and analyze the responses at a granular level.
Since it is a tool that is even used by enterprises, it has advanced security features such as Single Sign On (SSO), IP Whitelisting, password-protected surveys, custom SSL, IP address tracking, and Domain white-labeling.
Top Features:
- Their ticketing feature helps you close the feedback loop with ease by asking follow-up questions.
- It has an automated feature where it takes survey responses and directs them to a specific team member from a particular category.
- You get work done things quickly since it has a shared inbox so that everyone can get access to the real time answers.
- SurveySparrow allows you to run multiple surveys and feedback programs that unify the transaction history of your customers.
- Analyze key business metrics from the executive dashboard, where you can view the data from different places.
- Identify opportunities and correlate insights by optimizing customer journeys.
- Create surveys for every occasion with AI survey creation.
Pricing:
- SurveySparrow’s NPS + CX Suite solution has two offerings. Their CX Basic plan is priced at $199 per month, while their CX Enterprise is custom-based on your requirements.
- They also have a Free plan that you can use to test out the platform. You can sign up for it below:
#2. Jotform:
As one of the top Feedier alternatives, Jotform has a highly intuitive drag-and-drop interface that has resulted in more than 2 million registered users flocking to use the platform.
Jotform offers more than 7,000 form templates, making it easy to create forms without even having to write a single line of code. The professional-looking forms from Jotform are incredible for businesses of all sizes.
Top Features:
- The forms are entirely customizable, including the look, brand, and feel of the form.
- You can add payment links to the survey form.
- The forms can be created for a variety of forms, including registration, lead generation, contact application, etc.
- CSS can be used to customize the visuals.
- Your forms and data can be hosted on a dedicated cloud server.
- The platform offers security features such as 256-bit SSL Encryption, Google reCAPTCHA, password protection, encrypted forms, GDPR, HIPAA, and PCI compliance.
Pricing:
- The free plan comes with only 5 forms and 100 monthly submissions.
- The Bronze, Silver, and Gold plans are priced at $34, $39, and $99 per month.
- For businesses that are looking for a customized solution with enterprise-grade security features, you must get in touch with them directly.
#3. Typeform:
One of the most popular Feedier alternatives out there, Typeform is excellent for small and medium, design lovers, independent gig workers, and big-sized businesses. With Typeform, you can also send NPS surveys regularly. You can embed the form into your website and share it as a link.
Top Features:
- You can segment your customers and send them customer surveys based on shared characteristics.
- The platform allows for conditional and logic branching.
- Its conversion tracking abilities help with increasing your conversion rates.
- Typeform allows for integrations with Zapier, EnjoyHQ, Slack, Paymo, Airtable, Google Analytics, Neto, Ronin, Monday, Quip, etc.
- They also offer dedicated VIP support, Single Sign-On (SSO), allow custom response limits, and are compliant with HIPAA and GDPR.
- It allows you to set up webhooks using their API.
Pricing:
- Their Essential, Professional, and Premium plans are priced at $35, $50, and $75 per month, respectively.
- Talk to their team directly if you want a custom solution or would like to have more than 50,000 responses per month.
#4. AskNicely:
It is an excellent alternative to Feedier as a customer experience management platform. AskNicely helps improve your customer experience with its frontline team’s feedback, coaching, and reporting insights they offer.
The entire platform can be customized to your liking before you send it to your customers. Its dedicated dashboard is one of the best in the market and can be used to share feedback with all the stakeholders.
Top Features:
- AskNicely allows integration with more than 40+ CRM platforms.
- Feedback is sent to the right customers as the escalation department ensures that it happens regularly.
- You can collect customer feedback via multiple channels, including in-app, email, website, SMS, etc.
- Measure the impact of customer experience on metrics such as repeat purchases, referrals, average order value, etc.
- You can set email or push notification triggers.
Pricing:
Get in touch directly to understand their pricing.
#5. Intercom:
Intercom offers several opportunities to communicate using conversational support, targeted content, and behavior-driven messages. As one of the top Feedier alternatives, the customer engagement platform helps you engage across several lifecycles. You can easily maximize team efficiency with its AI-powered tools.
Top Features:
- Customers get to understand how to start using the platform thanks to its extensive knowledge base.
- It allows you to share contextual and relevant information with your customers.
- Intercom takes care of customer support inquiries by creating customized conversational bots.
- It can trigger tailored workflows by storing customer responses as user attributes.
- Intercom’s advanced ticketing workflow increases the number of ways in which you can categorize, track, and interact with conversions with new conversion data attributes.
- Its reporting dashboard helps you gather deep insights that help you provide the best-in-class support.
Pricing:
- Get in touch directly to understand their pricing terms. They help small businesses with support, onboarding, and engagement with customers.
- The above service is priced at $74 per month. There are several add-ons that you can purchase as well.
#6. SurveyLab:
A Feedier alternative that’s popular in the fields of computer science, market research, human resources, and UX is SurveyLab. The platform helps with custom survey creation, where the responses are collected automatically. The real-time reporting and analytics dashboard offered by SurveyLab is excellent for deeper analysis.
Top Features:
- It has advanced process automation capabilities, which help to automate your business.
- The platform gives you access to more than 100 million panelists across 150 countries.
- They provide dedicated customer support, including on-demand development for their customers.
- It supports all devices, including laptops, tablets, SMS, QR codes, mobile phones, etc.
- It integrates with Google, CRM tools, LiveChat, Salesforce, Zendesk, Slack, etc.
- All you need is a web browser to get started.
- You have complete control over how you want the application to look.
- Survey results from several channels, such as web widgets, in-app, email, popups, social media sites, etc., can be combined.
Pricing:
- Their free version can be used for 14 days.
- The three plans they offer are Startup, Advanced, and Professional. These plans are priced at $49, $99, and $249 for each month, respectively.
#7. Zoho Forms:
Part of the Zoho family, Zoho Forms is an online survey tool and form builder. The tool is cost-effective and easy to use, and it offers a range of features to collect and analyze feedback. Which is why Zoho Forms is considered a worthy Feedier alternative.
However, the tool is best for Zoho users only and lacks survey templates.
Top Features:
- Zia-AI helps you with data analysis – be it customer or sales data.
- Robust integration with other Zoho software
- Conditional logic capabilities to create dynamic surveys and forms.
- More than 30 field types to collect user feedback.
Pricing:
- The free version of the tool is very limited, and they don’t offer any free trail.
- The paid plans start at a meager $8 per user per month.
#8. Freshdesk:
A cloud-based solution, Freshdesk is a celebrated CX management platform, and one of the most reliable Feedier alternatives. Your sales, support, and marketing teams will be happy to have Freshdesk as a part of your marketing stack. You can manage multiple support channels within the same platform.
Top Features:
- Functionalities like automatic ticket dispatch, intelligent ticket assignment, event, and time-triggered automation are extremely useful in streamlining customer service management.
- Tickets can be categorized and sent to agents.
- Similar issues can be tracked since related tickets get linked.
- You can share ownership of tickets with several times without losing control over visibility.
- Specific actions can be automated to adjust to your workflow.
Pricing:
- Freshdesk’s Growth, Pro, and Enterprise plans are priced at $15, $49, and $79 per month per agent.
- You can also use the free trial option to see if the tool fares according to your expectations.
11 Must-Have Features In Your Customer Experience Management Platform
Let’s look at a few features that you cannot overlook while exploring Feedier alternatives.
- You want a platform that offers customizable survey templates. Look for a tool that offers the most flexibility in terms of making changes.
- The customers should be able to answer the surveys across multiple channels to get a variety of responses.
- It should give you the ability to segment your customers. By doing so, you will be able to ask the right questions to the right set of customers.
- You must be able to close the feedback loop by fixing the customer issue and reaching out to them with the end results of your surveys.
- The platform should be able to capture feedback from several sources.
- The ability to analyze the data and offer insights into the preferences, behaviors, and motivations of the customers.
- The customer experience management platform should also allow you to run multiple projects at the same time.
- The interface should be user friendly so that the learning curve is less.
- It should bring all the customer experience facets in the same place.
- Customer journey mapping is another functionality that you want. It identifies the different touchpoints, channels, etc.
- It should meet industry standard security and privacy standards.
Wrapping Up
Feedier is an excellent feedback collection and customer experience management platform. But the Feedier alternatives that we have highlighted in this article are great additions too. Check out each of the functionalities and features available before you decide on the right platform for your customers.
Go through the offering by SurveySparrow and see if they are in line with your expectations. You can check out the tool or get in touch with us to help you walk through the product.
